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Hudson Independent School District

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  1. DEPARTMENTS
  2. Technology Department
  3. Assistance

Assistance

Assistance Procedures

All trouble reports and service requests should be submitted digitally  by
(1) completing a HiveHelp request form
(2) emailing helpdesk@hudsonisd.org

If digitally submission is not possible, call ext- 267 or 343.

  • Teacher submits HIVEHELP form or email to HELPDESK.               

    Form/email should contain the following information:

    • Name of person submitting request
    • Campus & Room number where equipment is located
    • Type of equipment (laptop, netbook, teacher computer, projector, etc.)
    • Problem (describe with as much detail as possible)

  • Technician will contact teacher and give them estimated  time needed to address issue.

  • Trouble ticket and/or request is assigned to a technician.

  • Technician will contact teacher after trouble and/or request is completed.